Backbase Builds Customer Experience Portal Solution for Commercial BankingToday Backbase introduced Backbase Portal: Commercial Banking Edition, a brand new edition of its customer experience portal, optimized for commercial banking and designed to help banks create a superior digital banking experience for their most valued customers: CFO’s and their treasury and finance departments.
CertusBank Launches New Website Based on Backbase PortalBackbase, the Bank 2.0 Portal specialist, announced today that their client CertusBank has successfully launched a new online banking experience based on innovative Backbase technology. The new website, which took just three months to rollout from concept to execution, is a total transformation for the bank and delivers an enhanced experience to all of CertusBank’s customers.
Armada receives preferred Backbase partner statusArmada Soft, a member of Armada Group (MICEX-RTS: ARMD) signed an agreement to become the preferred Backbase Bank 2.0 implementation partner for the Russian market. Backbase is the leading Bank 2.0 Portal Software vendor, providing its solution to global financials such as ABN Amro, Deutsche Bank, Barclays, ING, Postfinance, Visa. In Russia, Sberbank and Tinkoff Credit Systems are using Backbase technology to improve their digital and mobile banking channels.
Backbase and HeathWallace Announce Regional Partnership AgreementHeathWallace (part of WPP), a leading digital agency focused on the financial services and telco industries, and Backbase, the Bank 2.0 Portal specialist, announced today that they have entered into a regional partnership. Under the terms of the agreement, both organizations will benefit from enhanced sales, service and product delivery throughout the Middle East and HeathWallace is licensed to resell and implement Backbase’s Bank 2.0 Portal Software to their financial services customers.
Backbase Announces Latest Version of Backbase PortalBackbase, provider of the world's leading lean portal, today announced Backbase Portal 5.4, an elegant and simple to use solution to manage and optimise your online platforms, increase online business performance and make customers love your web and mobile services.
Backbase and iQStore sign partnership agreement for Russian marketiQStore (joint venture of Quadrium & ICAM GROUP), a leading provider of information technology, consulting, and system integration services in Russia, and Backbase, the Bank 2.0 Portal specialist, today announced the signing of a partnership agreement to enhance sales, service and delivery of both companies. With great coverage in Russia, iQStore will resell and implement Backbase’s Bank 2.0 Portal Software at multiple financial services customers.
Backbase Introduces My Backbase Academy, Online Training ProgramBackbase, the customer experience portal specialist, today announced My Backbase Academy, a completely free online training program to help customers, prospects and partners to get started with the Backbase Customer Experience Portal and keep their Backbase skills up to date.
Clear2Pay and Backbase join forces to bring Customer Experience inside the bankClear2Pay, the international provider of payment solutions for financial institutions and Backbase, the Bank 2.0 software specialists announce today a joint demonstration at Sibos 2012 of a Payments 2020 customer experience ‘inside the bank’. The aim is to offer users of the Clear2Pay payments technology a compelling user interface that matches the level of agility and sophistication that the Backbase technology brings to thousands of retail and business bank customers around the world.
Backbase Positioned in Visionary Quadrant of Magic Quadrant for Horizontal PortalsThe evaluation criteria for a vendor’s ability to execute included product/service, overall viability, sales execution/pricing, market responsiveness and track record, marketing execution, customer experience, and operations. Criteria for completeness of vision included market understanding, marketing strategy, sales strategy, offering/product strategy, business model, vertical/industry strategy, innovation, and geographic strategy.
Backbase Announces Extranet: Now Open to Developers and PartnersBackbase, the customer experience portal specialist, today announced the launch of My Backbase, a new platform to support its growing ecosystem of system integrators, partners, certified professionals, prospects and customers. My Backbase gives direct access to the official product documentation, manuals, how-to’s, extensions and community support on one simple platform.
Banking Made BeautifulBackbase today introduced Backbase Launchpad, a new and unique banking experience that will kick start the Bank 2.0 projects financial institutions are initiating around the world. Launchpad offers the latest innovation and best practices in user experience design and cross-device customer journeys. It’s quite simply: Banking Made Beautiful.
Backbase Signs Higher One, a Leading Financial Services Provider for Colleges and UniversitiesBackbase, the Bank 2.0 specialist, has announced it will provide its full Bank 2.0 Suite to Higher One, a technology and payment services company focused on higher education. Higher One was founded in 2000 on a college campus and remains committed to providing all students with the choice for easier access to refunds, innovative banking services, and the basics of financial management.
Backbase and GFT sign European partnership agreementThe GFT Group (FAR:GEX), a leading international provider of innovative Information Technology (IT) solutions and services, and Backbase, the Bank 2.0 specialist, today announced the signing of a partnership agreement to enhance sales, service and delivery of both companies. Focusing on the European market, GFT will implement Backbase’s Bank 2.0 Portal Software at multiple financial services customers.
Strategist and Author Roger Peverelli Joins Backbase Advisory BoardPeverelli is a partner at VODW, a leading, international, strategy consulting firm based in the Netherlands. He is an expert in customer-focused strategy and customer-centric change in financial services. Backbase will benefit from Peverelli’s deep financial consumer insights and extensive global experience, which will help advance its Engagement Banking strategy.
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world.
We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business.
More than 80 large financials around the world have standardized on the Backbase platform to streamline their digital self-service and online sales operations across all digital touchpoints. Our customer base includes Al Rajhi Bank, ABN AMRO, Barclays, CheBanca!, Credit Suisse, Fidelity, Hapoalim, HDFC, Hiscox, ING, KeyBank, Legal & General, NBAD, OTP, PZU, PostFinance, Societe Generale de Banque au Liban and Westpac.
Industry analysts Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking.
Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in London, Mumbai and Singapore.