Backbase Scores in Gartner’s Latest Critical Capabilities for Mobile Application Development Platforms ReportToday, Backbase, the software company behind the omni-channel Customer Experience Platform (CXP) and Digital Banking Platform (DBP), is happy to announce its inclusion in the Gartner Critical Capabilities for Mobile Application Development (MAPD) report. Out of four use cases, Backbase received the second highest score in the B2C Informational use case and fifth highest score in the B2C transactional use case.
Backbase named a Visionary in Gartner’s Magic Quadrant for Mobile Application Development PlatformsToday, Backbase, the software company behind the omni-channel Customer Experience Platform (CXP) and Digital Banking Platform (DBP), is delighted to announce its inclusion in the Gartner Magic Quadrant for Mobile Application Development Platforms (MADP). Upon entry, Backbase is positioned in the visionary section.
Swiss Re to offer new digital platform for insurers to sell protection products onlineSwiss Re has partnered with Backbase to develop a new digital platform for selling and servicing life and health products online. The solution includes Swiss Re's insurance know-how and Backbase's technical and customer experience expertise. The new platform will broaden Swiss Re's client capabilities in the life and health insurance market, which already includes Swiss Re's market-leading automated underwriting system, Magnum; an insurance carrier iptiQ; and proposition development capabili...
Backbase Partners with MX for PFM and Account AggregationBackbase, the next generation digital banking software vendor, and MX, the fintech provider behind award-winning digital money management (DMM) and personal finance management (PFM) software, today announced a new partnership to enrich digital banking experiences for community and regional financial institutions in North America.
Accenture and Backbase Form Alliance in Financial Services to Help Banks Improve Customer Engagement through Digital ChannelsAccenture (NYSE: ACN) and Backbase, a leading provider of customer experience management technology solutions, have entered into an alliance agreement in financial services to enable banking clients to improve customer engagement through digital channels.
Hiscox Launches New Digital Insurance Platform Based On Backbase CXPBackbase, the customer experience platform (CXP) specialist, announced today that Hiscox has launched their new UK digital insurance platform based on Backbase CXP. The specialist insurer joins Backbase’s global roster of clients, which includes ABN AMRO, Barclays, Legal & General, and Deutsche Bank among others. Hiscox chose Backbase CXP to support the transformation of their digital acquisition channels. The successful implementation was carried out by Hiscox’s own Business and IT teams, s...
PostFinance Goes Live with New Digital Banking Platform Powered By BackbaseBackbase, the omni-channel digital banking specialist, announced today that their client, PostFinance, has successfully launched their new online banking platform based on Backbase technology. PostFinance is one of the largest banks in Switzerland and is recognized as the most innovative and dedicated to providing a superior customer experience.
Backbase is a Visionary in Gartner’s Magic Quadrant for Horizontal PortalsBackbase, provider of the Backbase Customer Experience Platform (Backbase CXP), announced today that they have been named a visionary in the Gartner's Magic Quadrant for Horizontal Portals 2014, published earlier this week. Backbase has consistently improved its position with each year.
Backbase Shows Backbase Engage and Launches Open Banking Marketplace at FinovateFall 2014Today Backbase demoed the latest features of Backbase Engage at FinovateFall 2014. Held in New York, Finovate is the event where the most innovative financial technology vendors are selected to showcase their products. Backbase, who won ‘Best of Show’ at FinovateEurope early this year, showed Backbase Engage, the new out-of-the-box digital banking solution for banks and credit unions. It is a full-service digital banking solution that ships with all the functionality that financial institutio...
Backbase Launches Backbase Engage: Digital Banking in A BoxToday Backbase announced the launch of Backbase Engage at NetFinance, the world’s largest digital banking conference, which takes place in Miami, FL. Backbase Engage is an out-of-the-box digital banking solution for banks and credit unions. It includes all the functionality that financial institutions need to deliver a superior internet and mobile banking customer experience.
Backbase Wins 'Best Of Show' at Finovate Europe 2014 For Its New Omni-Channel Digital Sales and Enrollment ModuleBackbase, the makers of the Backbase Customer Experience Platform (CXP), launched their new Digital Sales and Enrollment Module at Finovate Europe 2014, the leading fintech conference in London, United Kingdom. The demo, which showed a streamlined, omni-channel loan application process, was voted 'Best of Show' by the audience of banking professionals.
Backbase Releases Backbase CXP 5.5 With Added Mobile and WCM FeaturesBackbase, provider of the world’s leading lean customer experience platform (CXP), announced today the release of Backbase CXP 5.5, the latest version of the company’s flagship product. The new version, which includes mobile app development and powerful web content management capabilities, helps enterprises realize successful multi-channel projects. The new features deliver strong management and optimization capabilities to content editors and digital marketers, ensuring the creation of super...
Industry Analyst Ovum Names Backbase Market Leader for Next Generation Digital Banking PlatformsBackbase announced today that it has been named a Market Leader by Ovum, the renowned financial services technology analyst. Ovum, who conduct independent research into vendors operating within IT, telecommunications, and the financial services industry, has recommended that financials include Backbase on any shortlist when considering digital banking platforms. The evaluation criteria for the Ovum Decision Matrix for Digital Banking Platforms, across which Backbase scored exceptionally highl...
Peter Chapman Joins Backbase as Principal FinTech StrategistBackbase, the customer experience platform specialist, announced today that Peter Chapman has joined the company as Principal Fintech Strategist in the Backbase New York offices. Chapman, who comes to the team from Boston-based First Trade Union Bank, will guide the Backbase product strategy towards a strong focus on innovation in banking. He will also be supporting the expert services team and Backbase customers throughout the region as they work towards creating successful digital and omni-...
Atos and Backbase sign global partnership agreement and announce a tier 1 joint win in the Middle EastAtos, an international information technology services company, and Backbase, the Customer Experience Portal specialist, today announced the signing of a global partnership agreement to enhance sales, service and delivery of both companies. Atos will globally resell and implement Backbase’s Portal Software to multiple financial services customers.
Backbase Announces Powerful Social FeaturesBackbase, provider of the world’s leading lean customer experience platform (CXP), announced a strengthened focus on social capabilities within the company’s flagship product. Backbase now helps enterprises to expand their omni-channel strategy by allowing them to merge their social channels seamlessly into the Backbase CXP, to be managed alongside the digital desktop and mobile channels, and offline touchpoints already supported by Backbase.
adesso and Backbase Announce Regional Partnership AgreementIT service provider adesso and Backbase, the Customer Experience Platform specialist, announced today that they have entered into a regional partnership. Banks and financial institutions in Germany, Austria, and Switzerland will now be able to access adesso’s industry-specific expertise and experience combined with the modern Customer Experience Platform that created by Backbase under the Backbase Bank 2.0 Portal label.
Backbase Announces Plans to Further Expand Their Presence in the UK MarketBackbase, the Customer Experience Platform specialist, announced today that they plan to aggressively grow their operations in The United Kingdom. Backbase is recognized as the most visionary portal software developer by Gartner, the highly respected software analyst, and aims to expand their footprint through strategically focused recruitment and sales campaigns over the next two quarters.
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world.
We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business.
More than 80 large financials around the world have standardized on the Backbase platform to streamline their digital self-service and online sales operations across all digital touchpoints. Our customer base includes Al Rajhi Bank, ABN AMRO, Barclays, CheBanca!, Credit Suisse, Fidelity, Hapoalim, HDFC, Hiscox, ING, KeyBank, Legal & General, NBAD, OTP, PZU, PostFinance, Societe Generale de Banque au Liban and Westpac.
Industry analysts Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking.
Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in London, Mumbai and Singapore.