Industry Analyst Ovum Names Backbase Market Leader for Next Generation Digital Banking Platforms

Ovum has named Backbase as a market leader for next-gen, digital banking platforms and a must-have for banks’ vendor shortlists.

14 JANUARY 2014, AMSTERDAM, THE NETHERLANDS
Summary
Backbase announced today that it has been named a Market Leader by Ovum, the renowned financial services technology analyst. Ovum, who conduct independent research into vendors operating within IT, telecommunications, and the financial services industry, has recommended that financials include Backbase on any shortlist when considering digital banking platforms. The evaluation criteria for the Ovum Decision Matrix for Digital Banking Platforms, across which Backbase scored exceptionally highly, includes market impact, business functionality, and product execution. The full report is available for download via http://downloads.backbase.com/ovum-banking-digital-channel-platform.pdf

Ovum defines the Market Leader category as representing “the leading solutions that we believe are worthy of a place on most technology selection shortlists. The vendor has established a commanding market position with a product that is widely accepted as best-of-breed.”

“The Backbase Customer Experience Platform enables banks to create, manage and optimize their digital customer experiences across multiple devices. It offers a comprehensive solution with well integrated features for secure application access, enterprise application integration, cross-device delivery and rendering, pre-built digital banking widgets, digital marketing, and web content management capabilities. Having Ovum recognize that and name us market leader is a great accomplishment, and something the product, and the team behind it really deserve,” said Jouk Pleiter, CEO and Co-Founder of Backbase. “We have been working incredibly hard to build a product that gives financials the tools they need to be successful and we will continue to do that. At Backbase we believe that creating an unbeatable omni-channel customer experience across all devices is the future of digital banking. Our platform leverages customer data, the FIs’ existing legacy systems, and combines it all with our next-generation web technologies to create fresh, dynamic, and engaging presentation layer.”

According to Ovum, “Backbase hits the most important aspects of digital channels, which are in demand for banks looking for a very modern, agile, and neat solutions. Backbase allows a rapid time-to-market with its responsive design approach to the digital channels. With this solution banks are getting a number of features that are well aligned with current trends in the digital economy, not only allowing for efficient servicing but also effective sales and marketing actions.”


Backbase is set to have a memorable year, having also been positioned as most visionary in the Visionary quadrant of Gartner's Magic Quadrant for Horizontal Portals.

Quotes
"The Backbase Customer Experience Platform enables banks to create, manage and optimize their digital customer experiences across multiple devices. It offers a comprehensive solution with well integrated features for secure application access, enterprise application integration, cross-device delivery and rendering, pre-built digital banking widgets, digital marketing, and web content management capabilities. Having Ovum recognize that and name us market leader is a great accomplishment, and something the product, and the team behind it really deserve. We have been working incredibly hard to build a product that gives financials the tools they need to be successful and we will continue to do that. At Backbase we believe that creating an unbeatable omni-channel customer experience across all devices is the future of digital banking. Our platform leverages customer data, the FIs’ existing legacy systems, and combines it all with our next-generation web technologies to create fresh, dynamic, and engaging presentation layer." Jouk Pleiter, CEO & Co-Founder at Backbase
Spokespeople
About Backbase

Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world.

We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business.

More than 80 large financials around the world have standardized on the Backbase platform to streamline their digital self-service and online sales operations across all digital touchpoints. Our customer base includes Al Rajhi Bank, ABN AMRO, Barclays, CheBanca!, Credit Suisse, Fidelity, Hapoalim, HDFC, Hiscox, ING, KeyBank, Legal & General, NBAD, OTP, PZU, PostFinance, Societe Generale de Banque au Liban and Westpac.

Industry analysts Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking.

Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in London, Mumbai and Singapore.

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