Atos and Backbase sign global partnership agreement and announce a tier 1 joint win in the Middle East
Today Atos and Backbase sign a Global Partnership Agreement to resell and implement Backbase Portal.
25 NOVEMBER 2013, AMSTERDAM - PARIS
SummaryAtos, an international information technology services company, and Backbase, the Customer Experience Portal specialist, today announced the signing of a global partnership agreement to enhance sales, service and delivery of both companies. Atos will globally resell and implement Backbase’s Portal Software to multiple financial services customers.
Tier 1 joint win for Atos and Backbase in Middle East confirms the global partnership
Atos will become preferred partner for one of the largest Islamic banks in the world for their Engagement Banking 3.0 solution based on the Backbase Customer Experience Platform. The exact scope entails: “next generation multi/omni-channel banking platform implementation” and a “3 year contract for the Application Management”.
“We are happy to be able to work with Atos who has long-standing relationships within the financial services industry globally and the technical implementation expertise our customers are looking for. Their “Now Banking” vision on the future of financial services and engagement banking is strongly aligned with our thinking,” said Jouk Pleiter, Backbase CEO.
"Our Global Banking Multi-channel Management Global Delivery Center and our strong global and local expertise and track record in the Financial Services industry, and on Application Management, will assure complete and sustained support. We assure our clients that both our team and the Backbase team are united behind the common objectives of bringing new capabilities powered by our Bank 3.0 vision." Kuldip Chiheru, Atos Financial Services, global head of strategy and business development.
Web 2.0 is already experiencing the consumerization of banking technology, as customers demand the same user-friendly and social experience from their bank and insurer as they receive from companies like Amazon, Apple and Facebook. The legacy systems inherent in financial institutions have often held them back, unable to respond to the rapid changes caused by the mobile revolution, or the change in customer behavior patterns caused by social networking.
Backbase and Atos understand these challenges and are enabling financial firms worldwide together to provide new digital touch points and ways for users to interact with financial firms. As mobile devices and behavior evolve, Backbase and Atos can offer financials the opportunity to improve the competitive edge, refocus on a user-centered online experience.
Atos SE (Societas europaea) is an international information technology services company with 2012 annual revenue of EUR 8.8 billion and 77,100 employees in 52 countries. Serving a global client base, it delivers IT services in 3 domains, Consulting & Technology Services, Systems Integration and Managed Services & BPO, and transactional services through Worldline. With its deep technology expertise and industry knowledge, it works with clients across the following market sectors: Manufacturing, Retail & Services; Public sector, Healthcare & Transports; Financial Services; Telco, Media & Utilities.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is quoted on the NYSE Euronext Paris market. Atos operates under the brands Atos, Atos Consulting & Technology Services, Worldline and Atos Worldgrid.
Backbase delivers the leading lean portal that provides a new, Customer Experience Platform on top of underlying infrastructure and IT systems. It gives enterprises the opportunity to create interactions that link customers to relevant information and applications to fit their needs and preferences. With its modern, widget-based architecture Backbase Portal provides the flexibility and speed to create modern portals that truly empower the customer.
Unlike most traditional IT portal vendors, Backbase has created a contemporary, business-driven portal solution that makes portal management easy for e-business professionals. This means faster time to market and more flexibility to optimize online channels with less IT support.
The unique Backbase approach enables companies to drive self-service, fuel online revenues and turn their online channel into a true Customer Experience Platform. Global enterprises such as ABN AMRO, AIG, Al Rajhi Bank, Bank of America, Barclays, ING, Sberbank, Tinkoff Credit Systems, UBS and Visa have improved their online customer interactions and maximized online customer experience, retention and conversion, by leveraging Backbase’s Bank 2.0 technology.
Backbase was founded in 2003 and is privately funded with operations in New York, Amsterdam, Singapore, and London. Website: http://www.backbase.com/
"We are happy to be able to work with Atos who has long-standing relationships within the financial services industry globally and the technical implementation expertise our customers are looking for. Their 'Now Banking' vision on the future of financial services and engagement banking is strongly aligned with our thinking." Jouk Pleiter, CEO & Co-Founder at Backbase
""Our Global Banking Multi-channel Management Global Delivery Center and our strong global and local expertise and track record in the Financial Services industry, and on Application Management, will assure complete and sustained support. We assure our clients that both our team and the Backbase team are united behind the common objectives of bringing new capabilities powered by our Bank 3.0 vision." Kuldip Chiheru, Global Head of Strategy and Business Development at Atos Financial Services
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world.
We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business.
More than 80 large financials around the world have standardized on the Backbase platform to streamline their digital self-service and online sales operations across all digital touchpoints. Our customer base includes Al Rajhi Bank, ABN AMRO, Barclays, CheBanca!, Credit Suisse, Fidelity, Hapoalim, HDFC, Hiscox, ING, KeyBank, Legal & General, NBAD, OTP, PZU, PostFinance, Societe Generale de Banque au Liban and Westpac.
Industry analysts Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking.
Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in London, Mumbai and Singapore.