Backbase Signs Higher One, a Leading Financial Services Provider for Colleges and Universities

Backbase will escalate Higher One's ability to engage with OneAccount customers by helping them to deliver a new and flexible cross-channel banking experience and bringing them better ways to streamline their customer enrollment and acquisition.

03 MAY 2012, NEW YORK, USA
Summary
Backbase, the Bank 2.0 specialist, has announced it will provide its full Bank 2.0 Suite to Higher One, a technology and payment services company focused on higher education. Higher One was founded in 2000 on a college campus and remains committed to providing all students with the choice for easier access to refunds, innovative banking services, and the basics of financial management.
Higher One's OneAccount Checking Account Suite is a high-value student banking service built upon choice. Offered as a part of Higher One’s proprietary OneDisburse® Refund Management® funds disbursement service that handles financial aid disbursements for almost 520 colleges and universities across the U.S., the OneAccount is a fast and convenient choice for receiving refunds and is a no monthly fee, no minimum balance checking account.

Backbase will escalate Higher One's ability to engage with OneAccount customers by helping them to deliver a new and flexible cross-channel banking experience and bringing them better ways to streamline their customer enrollment and acquisition. The control and easy-to-use content editor and page manager within the Backbase Portal Manager enables the team at Higher One to create a personal and relevant online experience with less IT support.

"The OneAccount Suite is used by more than 2 million students across the U.S. and was built on direct student feedback. Backbase is the solution we chose to allow for the kind of customer engagement students desire. Today’s students are sophisticated technology users who require a true Bank 2.0 experience," said Cozzell Wilson, VP of Software Engineering at Higher One. 

Commenting on the deal, Jouk Pleiter, Backbase CEO said: "Companies like Higher One are at the forefront of engagement banking. The relationship that they have with their banking customers is their highest priority and we are pleased to be able to help them implement the full Backbase Bank 2.0 Suite, including Portal, Forms and CMS they require to deliver the best experience possible."
Quotes
"The OneAccount Suite is used by more than 2 million students across the U.S. and was built on direct student feedback. Backbase is the solution we chose to allow for the kind of customer engagement students desire. Today’s students are sophisticated technology users who require a true Bank 2.0 experience." Cozzell Wilson, VP of Software Engineering at Higher On
"Companies like Higher One are at the forefront of engagement banking. The relationship that they have with their banking customers is their highest priority and we are pleased to be able to help them implement the full Backbase Bank 2.0 Suite, including Portal, Forms and CMS they require to deliver the best experience possible." Jouk Pleiter, CEO & Co-Founder at Backbase
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About Backbase

Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world.

We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business.

More than 80 large financials around the world have standardized on the Backbase platform to streamline their digital self-service and online sales operations across all digital touchpoints. Our customer base includes Al Rajhi Bank, ABN AMRO, Barclays, CheBanca!, Credit Suisse, Fidelity, Hapoalim, HDFC, Hiscox, ING, KeyBank, Legal & General, NBAD, OTP, PZU, PostFinance, Societe Generale de Banque au Liban and Westpac.

Industry analysts Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking.

Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in London, Mumbai and Singapore.

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