Backbase Partners with Sandstone
Will Help Provide Personalized Online Banking Experience in Australia and New Zealand
31 JANUARY 2012, AMSTERDAM
SummaryBackbase, the Bank 2.0 Portal specialist, has teamed up with Sandstone, Australia’s leading provider of online banking solutions. Sandstone will market and support Backbase’s leading-edge Bank 2.0 Portal and Forms products throughout Australia and New Zealand.
Backbase provides powerful Web 2.0 e-business technology that will underpin Sandstone’s next generation online banking solutions. Backbase Bank 2.0 Portal empowers financials to create outside-in customer interactions with a new, user experience layer that links customers to the information and resources they need most. Unlike traditional IT portal vendors, Backbase has created a modern business-driven solution that makes portal management easy for e-business professionals. Backbase Portal Manager enables you to change your portal on the fly, whenever and however you want it. Backbase Forms will enable Sandstone BankFast customers to easily create and edit forms for customer-facing business applications.
Dom Monty, Sandstone’s General Manager of Direct Banking Solutions, says that online banking has become the primary channel for a bank when interacting with their customers. Direct banking systems need to dramatically improve the customer experience, enable rapid change and provide high levels of customer personalization.
“Internet banking is no longer simply about providing your customers with the means to log in, do simple banking transactions and log off. The new generation of online systems must appear attractive and be simple and intuitive to use in a world now aligned with tablets and smart phones,“ Monty says. “We are excited that Backbase has chosen Sandstone as its partner and are looking forward to taking our customers’ online banking experience to the next level.”
"It’s great to work with a regional partner like Sandstone because not only do they have deep expertise in the financial services industry and core systems there, but they combine it with existing, strong relationships with local banks," said Jouk Pleiter, CEO & Co-Founder of Backbase.
Sandstone is a leading provider of innovative Loan Origination, Settlement Management, Internet Banking, Mobile Banking and Online Financial Management solutions to financial institutions globally. Built on leading-edge technology platforms, its solutions are highly secure and innovative and enable the best possible service to customers with lower processing cost and risk.
Customers include blue-chip financial institutions including ANZ Bank, National Australia Bank, Westpac, Bank of Queensland, Bendigo & Adelaide Bank, Suncorp Bank, Aussie Home Loans, Credit Union of Australia, IMB, Newcastle Permanent Building Society, Cumberland Building Society, Secure Trust, Bank of China, Arab Bank and Rabobank.
Established in 1996, Sandstone employs over 200 staff in Australia, Asia and Europe and is one of Australia’s largest privately owned software companies.
"Internet banking is no longer simply about providing your customers with the means to log in, do simple banking transactions and log off. The new generation of online systems must appear attractive and be simple and intuitive to use in a world now aligned with tablets and smart phones." Dom Monty, Sandstone’s General Manager of Direct Banking Solutions
"It’s great to work with a regional partner like Sandstone because not only do they have deep expertise in the financial services industry and core systems there, but they combine it with existing, strong relationships with local banks." Jouk Pleiter, CEO & Co-Founder of Backbase
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world.
We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business.
More than 80 large financials around the world have standardized on the Backbase platform to streamline their digital self-service and online sales operations across all digital touchpoints. Our customer base includes Al Rajhi Bank, ABN AMRO, Barclays, CheBanca!, Credit Suisse, Fidelity, Hapoalim, HDFC, Hiscox, ING, KeyBank, Legal & General, NBAD, OTP, PZU, PostFinance, Societe Generale de Banque au Liban and Westpac.
Industry analysts Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking.
Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in London, Mumbai and Singapore.