Backbase Optimizes Univé’s Online Forms

One of the largest insurance cooperatives in the Netherlands has chosen Backbase to update its Forms process.

11 OCTOBER 2011, AMSTERDAM, NETHERLANDS
Summary
Backbase, the Bank 2.0 portal specialist, announced today that one of the largest insurance cooperatives in the Netherlands, Univé, has chosen Backbase software to optimize its online forms process for sales and customer self-service.

Backbase, the Bank 2.0 portal specialist, announced today that one of the largest insurance cooperatives in the Netherlands, Univé, has chosen Backbase software to optimize its online forms process for sales and customer self-service.

“We were impressed by the power of Backbase’s standard out-of-the-box product, its user-friendliness, and its ability to help us update and optimize our online experience in a very short time,” said Wopke van der Zee, Head of Internet and online customer experience for Univé.

Univé is using Backbase Forms software to help sell insurance solutions and additional online self-service options to its customers. In choosing Backbase, Univé was impressed with its technical knowledge and ability to translate difficult industry language into concrete results that work for the customer.

Jouk Pleiter, Backbase CEO said, “Univé is a large and respected Dutch insurance provider and we are pleased that they chose us to help them better communicate with their customers. We have been delighted to work with them.”

The Backbase Forms solution provides the technology to create and edit forms, and manage the business logic and business processes behind them. Backbase Forms is an add-on component to the Backbase white-label, Bank 2.0 Portal, a modern Customer Experience Platform that helps companies to compose truly customer-centric dialogs, and enables them to combine content, data, and functionality from different underlying systems within a fresher, more user-centric, presentation. It empowers financials to manage, and optimize, their online customer interactions with less IT support. This means faster time to market.

About Univé :

Univé is one of the largest insurers in the Netherlands and operates as a non-profit organization. Univé has a network of 23 independent mutuals with a total of approximately 150 branches. The oldest Univé Mutual was founded in 1794. Univé is part of the Univé-VGZ-IZA-Trias insurance group, which employs approximately 3,500 employees.

About Backbase:

Backbase delivers next-generation enterprise portal software with powerful Web 2.0 functionality to increase revenue and acquire, and retain, customers. Our customer-centric design philosophy enables financial services organizations to drive self-service, fuel online revenues, and turn their online channel into a true, Customer Experience Platform.

Global 2000 enterprises such as ABN Amro, AIG, Al Rajhi Bank, Barclays, Bank of America, BT, Deutsche Bank, General Motors, ING, KPN, Motorola, NXP, Philips, UBS and Visa, use Backbase technology to create and optimize their online customer experiences.

Backbase was founded in 2003 and is privately funded with operations in New York and Amsterdam.

Quotes
"We were impressed by the power of Backbase’s standard out-of-the-box product, its user-friendliness, and its ability to help us update and optimize our online experience in a very short time." Wopke van der Zee, Head of Internet and online customer experience for Univé .
"Univé is a large and respected Dutch insurance provider and we are pleased that they chose us to help them better communicate with their customers. We have been delighted to work with them." Jouk Pleiter, Backbase CEO
Spokespeople
About Backbase

Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world.

We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business.

More than 80 large financials around the world have standardized on the Backbase platform to streamline their digital self-service and online sales operations across all digital touchpoints. Our customer base includes Al Rajhi Bank, ABN AMRO, Barclays, CheBanca!, Credit Suisse, Fidelity, Hapoalim, HDFC, Hiscox, ING, KeyBank, Legal & General, NBAD, OTP, PZU, PostFinance, Societe Generale de Banque au Liban and Westpac.

Industry analysts Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking.

Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in London, Mumbai and Singapore.

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