Backbase and Mitek partner to deliver frictionless onboarding processes

By adding Mitek to the Backbase Open Banking Marketplace, Mitek’s OCR and ID validation become available for Backbase clients.

Mitek (MITK), a global leader in mobile capture and identity verification software solutions, and Backbase, a leader in omni-channel digital banking solutions, establish a partnership to make Mitek’s OCR and document validation capabilities available through the Backbase Open Banking Marketplace.

Mitek and Backbase collaborate through the Open Banking Marketplace, so customers on the Backbase Platform can easily add Mitek’s data OCR and document verification capabilities to their digital banking experience. AmBank, one of Malaysia’s premier financial services providers, serving more than six million individual and corporate customers, is among the first to deploy digital onboarding solutions from the two companies.

By integrating these OCR and document validation capabilities, banks can further improve and deliver a fast and frictionless onboarding process. Having already established a working relationship with previous clients, the collaboration through the Backbase Open Banking Marketplace takes the successful partnership a step further. This collaboration makes the integration easily available for existing and new Backbase clients.

“AmBank is just one example of how financial institutions can benefit from optimizing the digital experience with Mitek’s innovative and industry leading technologies,” said Sarah Clark, general manager, Identity Solutions, Mitek. We look forward to working with Backbase to deliver customer acquisition tools that optimize the customer experience, while mitigating the risk of fraud for organizations across the globe.”

Jouk Pleiter, CEO and co-founder of Backbase, said: “Backbase is on a mission to deliver seamless digital banking experiences across all devices and channels. Our omni-channel banking platform enables banks to easily plug-in best of breed fintech capabilities. Together with partners like Mitek, we empower banks to accelerate their digital transformation with fast and intuitive onboarding processes.”

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About Backbase

Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world.

We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business.

More than 80 large financials around the world have standardized on the Backbase platform to streamline their digital self-service and online sales operations across all digital touchpoints. Our customer base includes Al Rajhi Bank, ABN AMRO, Barclays, CheBanca!, Credit Suisse, Fidelity, Hapoalim, HDFC, Hiscox, ING, KeyBank, Legal & General, NBAD, OTP, PZU, PostFinance, Societe Generale de Banque au Liban and Westpac.

Industry analysts Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking.

Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in London, Mumbai and Singapore.